1. Introduction

Racoon Platform (“we,” “us,” or “our”) operates the public-facing site at https://raccoonplatform.net (the “Site”), which provides information about our private, subscription-based website-creation service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site or use our services. By accessing or using the Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information You Provide

• Account & Contact Data: Name, email address, phone number, billing address.
• Payment Information: Collected via Stripe, PayPal, and Google Pay; we do not store full payment details on our servers.
• Support & Communications: Any messages you send to us and related metadata.

Technical & Usage Data

• Device & Connection: IP address, browser type/version, OS, device identifiers.
• Site Interaction: Pages visited, time on page, clicks, referring URLs.

Cookies & Tracking Technologies

We use cookies and similar tools (local storage, pixels) to remember preferences, analyze Site performance, and improve your experience. You can manage or disable cookies via your browser settings; some features may not function without them.

3. How We Use Your Information

• To Provide & Improve Services: Deliver the Site, process subscriptions, manage your account, and maintain/enhance features.
• Billing & Fraud Prevention: Authorize payments, prevent unauthorized transactions, and comply with regulations.
• Customer Support: Respond to inquiries and troubleshoot issues.
• Marketing & Updates (opt-in): Promotional emails about new features or offers. You may unsubscribe at any time.
• Analytics & Research: Understand usage trends to optimize our platform.

4. Disclosure of Your Information

We share information only as necessary to operate the Site and comply with law:

• Service Providers: Stripe, PayPal, hosting, analytics, etc., under confidentiality agreements.
• Legal Requirements: When required by law or valid legal requests.
• Business Transfers: Merger, acquisition, or sale of assets; recipients must protect your data under this policy.

5. Third-Party Integrations

We use:

• Stripe, PayPal, Google Pay: Payment processing
• WooCommerce: E-commerce framework
• Analytics & Marketing Tools: (e.g. Google Analytics) to measure performance

Please review those services’ own privacy policies for details.

6. Data Retention

We retain personal data only as long as necessary for the purposes described, legal obligations, dispute resolution, and agreement enforcement. When no longer needed, data is deleted or anonymized.

7. International Transfers

Your data may be stored or processed on servers outside your jurisdiction (including the U.S.). We take steps to comply with applicable privacy laws, such as using Standard Contractual Clauses for EU/UK users.

8. Children’s Privacy

Our Site and services are not intended for children under 16. We do not knowingly collect data from minors. If we learn that we have inadvertently collected such data, we will delete it promptly.

9. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict processing of your data
• Receive a copy of your data in portable format

To exercise these rights, contact us at privacy@raccoonplatform.net. We will respond within legally required timeframes.

10. Security

We implement appropriate technical and organizational measures to protect your data. However, no internet transmission is 100% secure; we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this policy periodically. When we do, we will revise the “Last updated” date and, where appropriate, notify you via email if you’re a subscriber. Continued use after changes constitutes acceptance.

12. Contact Us

If you have questions or concerns, please reach out:

• Email: privacy@raccoonplatform.net